Refund and cancellation policy

1. Build fees (Core and Growth)

The build fee is invoiced in two parts: half when the rollout starts, and half when the restaurant goes live.

• Before configuration starts: if the restaurant cancels before we begin building its menu, tables and payments (the first week of the rollout), the first payment is refunded in full.
• After configuration starts: the first payment covers work already done and is not refunded. The second payment is not charged if the restaurant cancels before going live.
• After go-live: the build fee is not refundable, since the system has been delivered and is in use.

2. Monthly retainers (Retention)

Retainers are billed monthly in advance and can be cancelled at any time. Cancellation takes effect at the end of the current billing month, and the month already started is not refunded. WhatsApp messaging charges passed on at cost are not refundable once messages have been sent.

3. QR stands and printed items

Printed QR stands are made to order for each restaurant and cannot be returned, but we replace any that arrive damaged or misprinted.

4. How refunds are paid

Approved refunds are paid to the original payment method within 7 to 10 working days. Write to dinery616@gmail.com with your invoice number to request one.

5. Refunds for guests

When a guest pays for an order through Dinery, the payment goes to the restaurant. Cancellations and refunds for food orders are decided by the restaurant, which can refund a payment in full or in part from its Dinery screen.

Once a restaurant approves a refund, it is returned to the original payment method, usually within 5 to 7 working days depending on the bank. For any question about an order, please contact the restaurant first.

Contact

Dinery
Email: dinery616@gmail.com