Terms of service

1. The service

Dinery provides table ordering, payments, kitchen and front-of-house tools, reports, loyalty and guest messaging for restaurants. The plan a restaurant chooses decides which of these it can use. We may improve the service over time; we will not remove a feature a restaurant has paid for without telling it in advance.

2. Accounts and access

• The restaurant is responsible for who it gives access to, and for what they do with it
• Keep passwords private and tell us straight away if you think an account has been misused
• The restaurant's owner account can add, change and remove staff access at any time

3. Fees and payment

Build fees and monthly retainers are set out on the pricing page and in the quote the restaurant accepts. Fees are payable as stated on the invoice. GST is charged where applicable.

Dinery does not charge commission on orders. Payments from guests are made to the restaurant through its own payment gateway account, and the gateway's own charges apply between the gateway and the restaurant. Refunds of build fees and retainers are covered by our refund policy.

4. The restaurant's responsibilities

• Menu prices, taxes, dish descriptions and allergen information are set by the restaurant and must be accurate
• The restaurant is responsible for the food, service and any refund owed to a guest for an order
• Marketing messages may only be sent to guests who agreed to receive them
• The restaurant must follow the laws that apply to it, including food safety, tax and data protection law

5. For guests

When you order through Dinery, your order is with the restaurant, not with Dinery. Questions about food, service, bills or refunds should go to the restaurant. Loyalty points, wallet credit and gift cards are offered by the restaurant and follow its rules; they are not cash and cannot be moved to another restaurant.

6. Acceptable use

Do not use Dinery to break the law, to send messages people did not ask for, to try to access data that is not yours, or to disrupt the service for others. We may suspend access that puts other users or the service at risk, and will tell the restaurant why.

7. Data and ownership

The restaurant owns its menu, its guest list and its business data. We use that data only to provide the service, as described in our privacy policy. The restaurant can export its data at any time. The Dinery software, design and brand remain ours.

8. Availability

We work to keep Dinery available at all times and to fix problems quickly, but we cannot promise it will never be interrupted, for example during maintenance or because of an outage at a payment, messaging or hosting provider.

9. Liability

To the extent the law allows, Dinery is not liable for indirect losses such as lost profits, and our total liability to a restaurant in any year is limited to the fees it paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the service

A restaurant can stop using Dinery at any time. Monthly retainers end at the close of the current billing month. When an account closes, the restaurant can export its data for 90 days, after which it is deleted except where the law requires us to keep records.

11. Governing law

These terms are governed by the laws of India. Disputes will first be discussed in good faith; if they cannot be settled, they fall under the jurisdiction of the courts of India.

Contact

Dinery
Email: dinery616@gmail.com